1. Overview
At Mindle AI, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds are available and how to request them.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for first-time subscribers:
- Valid for first-time premium subscriptions only
- Request must be made within 7 days of initial purchase
- Full refund of subscription fee
- No questions asked
3. Subscription Refunds
Monthly Subscriptions
- Refundable within 7 days of purchase (first-time only)
- After 7 days, subscription remains active until end of billing period
- No partial month refunds
Annual Subscriptions
- Refundable within 7 days of purchase (first-time only)
- Prorated refunds considered on a case-by-case basis
- Must submit refund request with valid reason
4. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Subscription renewals (automatic or manual)
- Requests made after the 7-day guarantee period
- Account violations or terms of service breaches
- Change of mind after the guarantee period
- Failure to use the service
- Technical issues on your device
5. How to Request a Refund
Web Subscriptions (Stripe)
- Email us at refunds@mindleai.app
- Include your account email and order ID
- Provide reason for refund request
- We'll process within 3-5 business days
iOS App Store Subscriptions
- Refunds are handled by Apple
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Request refund for the subscription
Android Play Store Subscriptions
- Refunds are handled by Google
- Go to play.google.com/store/account
- Find the subscription
- Request refund through Google's process
6. Refund Processing Time
Stripe (Web)
3-5 business days to original payment method
App Stores
5-10 business days (varies by platform)
7. Cancellation vs. Refund
Important: Cancelling your subscription is different from requesting a refund:
- Cancellation: Stops future billing, access continues until period ends
- Refund: Returns money and may terminate access immediately
You can cancel your subscription anytime in your account settings without requesting a refund.
8. Special Circumstances
We understand that exceptional situations may arise:
- Technical issues preventing service use (report within 48 hours)
- Billing errors or duplicate charges (immediate refund)
- Medical or emergency situations (case-by-case review)
Contact our support team to discuss special circumstances.
9. Free Trial Policy
If we offer a free trial period, you can cancel before the trial ends to avoid charges. Once the trial ends and payment is processed, standard refund policies apply.
10. Contact Us
For refund requests or questions about this policy:
📧 refunds@mindleai.app
💬 In-app support chat
We typically respond within 24-48 hours on business days.
11. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
Still have questions?
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